We deliver to the whole of the UK and a large number of European countries.

UK - including Northern Ireland, Isle of Man, Channel Islands, Scottish Highlands and Islands.

Europe: Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Republic of Ireland, Latvia, Lithuania, Luxembourg, The Netherlands, Italy, Poland, Mainland Portugal, Mainland Spain, Norway, Sweden.

Our courier delivery rates for the majority of the United Kingdom are as follows and are exclusive of VAT:

Shipping is a flat rate of £5.99 for up to 28kg.

All the shipping prices are based on the weight of the packaged item, the county and country it is being shipped to.

All of the UK mainland deliveries are sent by courier with the majority arriving the following working day.

This is not a guaranteed service and occasionally mistakes can happen. Just a Soap accepts no liability for any delays and offers no compensation if a delivery is delayed.

Over 28kg the price is calculated at £5.99 per 28kg. Shipping can be expensive so we would recommend that you go to the full 28kg if you can. The shipping costs are calculated by weight.

There is a higher charge for items being sent to Northern Ireland, the Scottish Highlands and Islands via the courier service.

The cost for the Scottish Highlands and Islands is £11.25 +VAT for up to 28kg.

The cost for Northern Ireland is £9.99 +VAT for up to 28kg.

The postcodes included in the Highlands & Islands area are: AB30-56, FK17-21, G83, IV, HS1-9, BT, KW1-17, ZE1-3,PA20-39, PA41-49, PA60-78, PH17-48, KA27-28, IM, TR21-25.

Certain areas of the mainland, Scottish Highlands and Islands, and Northern Ireland may have a 2 day delivery.

International delivery prices are as follows for a maximum weight of 25kg and exclude VAT: If your order is heavy and over 100kg, it is often cheaper to send the goods on a pallet. Please do ask us for a quote as this will often be cheaper than the price quoted by the website.

To send to Austria, Belgium, Czech Republic, Denmark, France, Luxembourg, The Netherlands, Germany, Republic of Ireland: £12.99

To send to Hungary, Spain, Poland, Slovakia: £14.99

To send to Italy, Lithuania, Slovenia, Sweden: £15.99

To send to Latvia: £16.50

To send to Estonia, Portugal: £17.99

To send to Finland: £19.50

To send to Romania: £21.99

To send to Greece, Norway: £29.99

To send to the Channel Isles please select United Kingdom - Channel Isles as your country. This will also remove the VAT.

Courier rates to the Channel Isles are as follows: Up to 25kg: £15.00

All UK mainland orders are sent out on a courier delivery service which is Monday to Friday excluding bank holidays. While the default is a next day service, it is not a guaranteed next day service. Certain areas of Scotland, the Highlands and off shore Islands will be a 2 day delivery service. If your order is urgent or time critical, please do contact us by telephone so we can ensure that we can get it to you as soon as we can. Unfortunately as the majority of the delivery process is carried out by a third party, we are unable to commit to a guaranteed delivery deadline. While we can promise to despatch on time, we cannot promise a specific delivery date.

Our aim is that UK orders placed before 12pm (Monday to Friday) are shipped out that day. We will continue to despatch orders until the courier collects which is approximately 4pm. We do not despatch any orders at the weekend or on a public holiday.

While the courier delivery service is reliable it is not guaranteed and sometimes events, which are out of our control, can happen - trucks do break down, accidents can happen and bad weather can cause delays. Should this happen we can only apologise. We do not offer any guaranteed delivery times and we do not offer any compensation for any delay.

Please check your order confirmation email to ensure you have selected the correct shipping address. If a parcel has to be redelivered due to customer error then another delivery charge will be made.

When the order has been despatched you will receive an email with the courier tracking number. For UK customers a further email will be despatched advising of a one hour delivery window. If you need any information about your delivery then *CLICK HERE.

Sometimes these things happen and you miss the delivery. The courier will leave you a card through the letterbox advising you of how to arrange a second delivery. Your parcel number will be in the confirmation email from us to help you. You can arrange a second delivery online *CLICK HERE.

We would recommend you contact the courier as soon as possible as they do not keep parcels for an unlimited time. After 5 days if unclaimed the parcel will be returned to us. If the courier is unable to deliver a parcel then they do charge for returning it back to us. Unfortunately we have to pass this charge on. Therefore we strongly recommend you use the tracking information given to check the progress of your delivery.

We are now able to offer free delivery for UK mainland orders (excluding Highlands and Islands) over £400 (ex VAT). The free shipping option will appear on the checkout page if your order is eligible. Please be aware the free shipping option will not always be a next day service and is not applicable for Saturday deliveries.

We do offer a Saturday delivery service for the majority of the United Kingdom for an extra £3.50 (+VAT). Please place your order before 12pm on the preceding Friday and we will send it out on the Saturday service. After 12pm we would recommend you phone us to ensure it can be despatched.

All the usual restrictions will apply such as weather, events out of our control, breakdown etc so please remember this is not a guaranteed service. Should the parcel not arrive as expected due to unforeseen circumstances we can only apologise and we will refund the difference in cost of the standard service - £3.50 +VAT back to your original payment method.

All international orders have to fit in one box. If the order is likely to need more than one box we will let you know beforehand and ask you if you wish to go ahead.

If you do have any delivery instructions, it's a good idea to put them in your own language. We may not be able to understand it but the delivery driver will.

All international deliveries must be signed for and cannot be left.

If you wish to send an item back it then contact us and we will give you the information needed about how to return it to us. We will give you a returns number which must be included on the address label. Without this returns number the parcel will not be accepted back into the warehouse. This only applies to unopened unused goods and the goods must be returned in a resaleable condition. If we have to repackage an item, then we will make a charge for doing so. We do not accept returns of parts of an item - for example we would not accept part of a pack being return such as 8 out of 10 bottles. The complete item must be returned to us.

Any goods returned must be in the original packaging and in a re-saleable condition within 14 days of receipt of your goods. Unfortunately we are unable to accept returns of fragrances or colours. The cost of the goods will be refunded back to your original payment method.

If you consider the item to be faulty please contact us so that we can arrange either a replacement or a refund. Please include as much information and photographs if possible to help us.

If the parcel is obviously damaged when it has been delivered to you, please write DAMAGED on the courier's sheet.

If you are unable to do this, then please notify us by email as soon as possible and within two working days of delivery and send us a photo of the damage. We can then either arrange to collect the damaged goods and/or organise a replacement. It is extremely important to keep any damaged goods with the original packaging as they will have to be returned to us in this state.

We're really sorry that an item has been mispicked. All orders are packed and checked by 2 people, but occasionally mistakes can happen. Please contact us by CLICKING HERE . Include the order number, the name of the incorrect item you have received and the name of the product you should have been sent. We will then arrange to collect the incorrect goods and replace them with the correct goods.

Sorry, but the driver is unable to telephone a customer before a delivery. We recommend that you check the tracking information from the courier website. For UK deliveries, the courier company will send you an email with a one hour delivery window for your convenience.