Tel: 01284 848730
Make Your Own Soap, Candles & Bath Goodies Easily Technical Help

Delivery Information

Fast - Fast - Fast

We like to work on the assumption that once you've hit that PLACE ORDER button you want your order as soon as possible.  You want to know where it is and when you're going to get it.

You will always receive an ORDER CONFIRMATION email - if you haven't received one then get in touch as soon as you can.  If you haven't received your delivery or any delivery email information within 3 days of placing your order, then get in touch.

We despatch orders every single working day.  Place your order before 2pm then it's 99.9% certain that it will leave our warehouse that day.  Bad weather or lorry breakdowns are the only things that stop us.

We have 3 levels of everyday shipping which are detailed below but to summarise:

Royal Mail - for non urgent light orders under 2kg and under £20 in value.  This is for the whole of the UK.

Economy -  1-3 day courier service which often arrives within 1 day.

Express - this has a later cut off of 3pm and a timed delivery of next working day by 1pm.

Courier deliveries are sent by DPD who will email you and text you (if you give us your mobile number on checkout) with your delivery details.  DPD now have a mobile app where you can get even more information about your delivery.

We don't have a back log of orders so you won't have to wait! 

Where do you deliver and how much does it cost?
 
 
UK Services Packaged Weight Cost ex VAT Service
   per  £  

Economy (order by 2pm for same day despatch)

25kg 5.25

1-3 working days

Express (order by 3pm for same day despatch)

If you order on a Friday, this will be delivered on the following Monday (NOT Saturday)

25kg 8.99

delivery by

by 1pm (M-F)

Saturday (order by 2pm on preceding Friday) 25kg 9.50

by 5pm

Highlands & Islands postcodes include AB30-56, FK17-21, G83, IV, KW1-17, PA20-39, PA41-49, PA60-78, KA27-28,  TR21-25

PH15-50

26kg  7.49 

2-5 days 

 Northern Ireland, Isle of Man, offshore islands including HS1-9, ZE 1-3 25kg 9.99 

2-5 days

 Channel Isles 25kg  15.00 

2 days 

 Royal Mail  2kg 3.33

 2-3 days

 International  Weight  Cost ex VAT  Service 
 Austria, Belgium Czech Republic, Denmark, Eire, France,Luxembourg, Netherlands, Germany  25kg  13.99  2-3 days
 Hungary, Spain (mainland - NOT Canary Isles), Poland, Slovakia  25kg   15.99  3-6 days
 Italy, Lithuania, Slovenia, Sweden  25kg  16.99  3-6 days 
 Latvia  25kg  16.99 4-6 days 
 Croatia  25kg  19.99 4-6 days 
 Bulgaria  25kg  25.99 4-7 days 
 Estonia, Portugal  25kg  18.99  4-5 days 
 Finland  25kg  19.50  4-5 days
 Greece (mainland only)  25kg  29.99  4-8 days 
 Romania  25kg  22.99  4-6 days
 Norway -  please be aware we cannot send any liquids, fragrances oils, essential oils, food products to Norway.  25kg  39.99  4-6 days

We are able to offer different delivery options depending on where you live in the UK.  We only despatch Monday to Friday.

 For England and Wales

The ECONOMY service is our standard despatch service for parcels up to 25kg. It is a 1-3 day service (Monday to Friday).  Orders must be placed by 2pm (M-F) and they will be despatched that day.

The EXPRESS service is a Premium NEXT WORKING DAY (Monday to Friday) by 1pm  delivery for parcels up to 25kg. Orders must be placed by 3pm.

The SATURDAY service is available for parcels up to 25kg. Orders must be placed by 2pm on the preceding Friday.

Royal Mail is available for all of the UK for parcels up to 2kg and up to £20 value.  This is a 2-5 day delivery service so consider it for your non urgent items.  

Free shipping is offered over £350 (ex VAT).  This will be on an Economy service.

For Scotland, Highlands and Islands

Depending on your postcode, you will be presented with the options available. Many areas will have the Saturday/NEXT day service.

Remote areas will be on a 1-2 day service.

Where possible we are looking to introduce the ECONOMY service.

Our aim is that UK Standard orders placed before 2pm (Monday to Friday) are shipped out that day. We do not despatch any orders at the weekend or on an English public holiday.

During November/December and the higher volume of orders service times may slip.  We endeavour to do our best to despatch as fast we can but do allow for an extra day.

*While the courier delivery service is reliable, it is not guaranteed and sometimes events beyond our control occur - trucks do break down, accidents can happen and bad weather can cause delays. Should this happen, we can only apologise and we will do our very best to get your parcel to you.  

Our only guarantee is that we will despatch your parcel on time.

We recommend that you check your order confirmation email to ensure you have selected the correct shipping address. If a parcel has to be redelivered due to customer error then another delivery charge will be made.

When the order has been despatched you will receive an email with the courier tracking number.  At this point you will be able to change your delivery options so that you can change the delivery date, you can choose to collect from your nearest DPD Pickup shop, deliver to a safe place or deliver to a neighbour.

Most customers will be sent a further email on the day of delivery advising of a one-hour delivery window where possible. If you have provided a mobile phone number, the courier will also send you a text advising of the one hour delivery slot. If you need any further delivery information about your delivery then the courier will be able to help you.

DPD now offer the option to collect from a local pick up point at your convenience.  This option will be available in the DPD confirmation email and DPD text.

If you do not receive your order when expected, then do contact us as soon as possible so we can sort out any delay with the courier company.

What happens if I miss my delivery?

Sometimes these things happen and you miss the delivery. DPD will leave you a card through the letterbox advising you  how to arrange for your parcel to be delivered. You should also receive an email from DPD letting you know what options are available to get your parcel.  Your parcel number will be in the confirmation email from us to help you. You can rearrange a missed delivery online.  DPD will attempt to deliver your parcel 2 times.  After the second failed attempt, the parcel will be taken to your nearest pick up shop for you to  collect.  

We would recommend you contact the courier as soon as possible if your parcel is at a pick up shop.  They do not keep parcels for an unlimited time. If the parcel is unclaimed at a pick up shop after 5 days, it will be returned to us and unfortunately, we have to pass this charge on which is approximately £12. Therefore we strongly recommend you use the tracking information given to check the progress of your delivery.

Please be aware that for security reasons, DPD will ONLY release a parcel from a pick up shop to the person named on the delivery address label. This is a DPD policy - not ours.

Do you offer a Saturday delivery service?

We do offer a Saturday delivery service for the majority of the United Kingdom for a small supplement. Please place your order before 2pm on the preceding Friday and we will send it out on the Saturday service. After 12 noon it's best to phone us to check whether it can be despatched.

All the usual restrictions will apply such as weather, events out of our control, breakdown etc so please remember this is not a guaranteed service. Should the parcel not arrive as expected due to unforeseen circumstances we can only apologise and we will refund the extra delivery cost back to your original payment method.  We do not offer compensation for any delivery delays.

Can I return something?

The simple answer is yes and we do have a 30-day returns policy if you do wish to send an item back.  We do not accept returns of fragrance oils so please consider buying a smaller size or use our free fragrance sample service to try before you buy.

All we ask is that you contact us first so we know that your goods are coming back to us.  The RETURNS FORM can be downloaded here.

Returning goods within 14 days

By law, all customers in the EU have a 14 working day cooling off period in which they can withdraw from the contract. The 14 days start from the day after the goods were delivered. To cancel the whole order within this time, please get in touch and give us the details including the order number and we will send you the cancellation form.  

Where there has been no error on our part with the original order, as soon as we have received the returned goods, we will issue you with a refund for the cost of the goods and the cost of the outgoing delivery charge that you paid. We do not refund the cost of returning the goods to us. We may be able to arrange the courier to collect an item if it is heavy but the cost of this will be deducted from the overall refund.

If you have paid for Express/Saturday service, we will only refund the cost of standard delivery.

If you cancel only part of your order, we will not refund any outgoing delivery costs.

Returning goods after 14 days

After the 14-day period you are still able to return goods to us up to 30 days after delivery. Where there has been no error on our part, we will only refund the cost of the goods. We will not refund any delivery/return costs in connection with the purchase.

In all cases, all goods must be in unused condition with packaging intact. Unfortunately we are not able to accept returns of fragrances or colours that have been opened so if you are unsure of a fragrance we suggest buying the smallest size.

A faulty item?

If you consider the item to be faulty,  please contact us so that we can arrange either a replacement or a refund. Please include as much information, and photographs if possible to help us.  

For more information about On Line Shopping and Consumer Rights visit the Citizens Advice Guide website.

My goods have arrived damaged - what do I do?

If the parcel is obviously damaged when it is delivered to you, please write DAMAGED on the courier's sheet. If you are unable to do this, then please contact us as soon as possible and within two working days of delivery and send us a photo of the damage. We can then either arrange to collect the damaged goods and/or organise a replacement. It is extremely important to keep any damaged goods with the original packaging as they will have to be returned to us in this state.

We would ask that you contact us about damage within 48 hours of receiving your goods so that we can investigate.  Please do not wait several weeks to tell us of a problem as it will be too late and we will be unable to do anything.

Can the driver phone me before delivery?

Sorry, but the driver is unable to telephone a customer before a delivery. We recommend that you check the tracking information from the courier website.  For UK deliveries where possible, the courier company will send you an email and/or text advising a one-hour delivery window.

Do you deliver to Norway?

Yes we do.  We must point out that there will be customs duties to pay once the parcel reaches Norway and this will be the customer's responsibility.

Do you have free shipping?

Yes we offer free shipping for mainland UK for orders over £350 (excluding VAT) on the Economy service and for Scotland (excluding the islands) we can offer free delivery on orders over £350 (excluding VAT).